{"id":14367,"date":"2023-05-08T07:53:11","date_gmt":"2023-05-08T05:53:11","guid":{"rendered":"https:\/\/stag.tomsgates.com\/faq\/"},"modified":"2024-12-29T13:56:44","modified_gmt":"2024-12-29T12:56:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/stag.tomsgates.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_a0d5215d height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"g-breadcrumbs separator_custom align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/stag.tomsgates.com\/en\/\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\">\/<\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_7-5 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:0rem;\"><div class=\"wpb_column vc_column_container us_custom_a61e2493\"><div class=\"vc_column-inner\"><div class=\"w-vwrapper us_custom_bf7ee681 align_none valign_top\" style=\"--vwrapper-gap:0rem\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Frequently asked questions<\/h1>\n<p>Find all the answers to the most frequently asked questions about our products and services. Regardless of whether you are looking for information on placing an order, returning a pet door, or solving a problem, we have the answers you need.<\/p>\n<p>Still didn&#8217;t find the answer to your question? Then do not hesitate to get in touch via the <span style=\"text-decoration: underline;\"><a href=\"\/?page_id=14386\">contact form<\/a><\/span> and we will be happy to help you.<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:0\" id=\"j7c6\"><style>@media(max-width:766px){ #j7c6{height:1rem!important}}<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_07b34ff0 mask-rightLandscape has_ratio align_none\"><div class=\"w-image-h\"><div style=\"padding-bottom:68.9655%\"><\/div><img decoding=\"async\" width=\"1024\" height=\"980\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2024\/07\/Geinstalleerd-Tomsgates-00805-1024x980.jpg\" class=\"attachment-large size-large\" alt=\"Fox Terrier dog peeks in through the flexible flap of a wooden dog door and cat door from Tomsgates\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1.5rem\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row hide_on_mobiles height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"ult_row_spacer\"><div class=\"ult-sticky-anchor\"><div class=\"ult-sticky-section ult-sticky faq--navigation\"  data-gutter= '140' data-stick_behaviour= 'stick_with_scroll'  data-sticky_position= 'top' data-mobile='no' data-support='no'><div class=\"w-hwrapper valign_middle align_center\" style=\"--hwrapper-gap:2rem\"><div class=\"w-iconbox us_custom_a4ebe4e2 iconpos_left style_default color_primary align_left no_text\"><a href=\"#levering\" class=\"w-iconbox-link\" aria-label=\"Delivery\"><div class=\"w-iconbox-icon\" style=\"font-size:1rem;\"><i class=\"material-icons\">inventory<\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#levering\" class=\"w-iconbox-link\" aria-label=\"Delivery\">Delivery<\/a><\/h5><\/div><\/div><div class=\"w-iconbox us_custom_a4ebe4e2 iconpos_left style_default color_primary align_left no_text\"><a href=\"#verzenden\" class=\"w-iconbox-link\" aria-label=\"Shipping\"><div class=\"w-iconbox-icon\" style=\"font-size:1rem;\"><i class=\"material-icons\">local_shipping<\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#verzenden\" class=\"w-iconbox-link\" aria-label=\"Shipping\">Shipping<\/a><\/h5><\/div><\/div><div class=\"w-iconbox us_custom_a4ebe4e2 iconpos_left style_default color_primary align_left no_text\"><a href=\"#technisch\" class=\"w-iconbox-link\" aria-label=\"Technical\"><div class=\"w-iconbox-icon\" style=\"font-size:1rem;\"><i class=\"material-icons\">build<\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#technisch\" class=\"w-iconbox-link\" aria-label=\"Technical\">Technical<\/a><\/h5><\/div><\/div><div class=\"w-iconbox us_custom_a4ebe4e2 iconpos_left style_default color_primary align_left no_text\"><a href=\"#dier\" class=\"w-iconbox-link\" aria-label=\"Cat and dog\"><div class=\"w-iconbox-icon\" style=\"font-size:1rem;\"><i class=\"material-icons\">pets<\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\"><a href=\"#dier\" class=\"w-iconbox-link\" aria-label=\"Cat and dog\">Cat and dog<\/a><\/h5><\/div><\/div><\/div><\/div><div class=\"ult-space\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_2c2b726a height_large\" id=\"dier\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>How does my dog or cat interact with the pet door?<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-8898\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-8898'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"My dog or cat won\u2019t want to use the flap\/door.\"data-newtitle=\"My dog or cat won\u2019t want to use the flap\/door.\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >My dog or cat won\u2019t want to use the flap\/door.\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To a dog or a cat, a dog door or cat flap is much more than a toy: it means freedom, the ability to do their business outside their &#8216;nest&#8217;, an extension of their territory, contact with pet friends from the neighbours, etc.<\/p>\n<p>So when your pet is initially hesitant to use the dog door or cat flap, show them that it&#8217;s a passageway, block their usual route and be patient, give them time to discover the possibilities \u2026 it will surely work out ! We have received lots of tips &amp; tricks from our customers, read our blog on this subject.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" href=\"https:\/\/stag.tomsgates.com\/en\/train-a-cat-to-use-a-cat-flap-or-a-dog-for-a-pet-door\/\"><span class=\"w-btn-label\">Read how a dog or cat can get used to such a flap<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-1037\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-1037'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Can a cat or puppy also go through a large flap\/door?\"data-newtitle=\"Can a cat or puppy also go through a large flap\/door?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Can a cat or puppy also go through a large flap\/door?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Absolutely! Our patented flap system is designed to allow a small animal (pup, cat, kitten) to go through the pet door because it only needs to push open the bottom slat while a large animal pushes open the whole flap. This was an important step in the development of our pet doors.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" title=\"Over ons\" href=\"https:\/\/stag.tomsgates.com\/en\/about\/\"><span class=\"w-btn-label\">Read how the small dog or cat also uses the flap for large dogs<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-3900\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-3900'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Is there access control with chips?\"data-newtitle=\"Is there access control with chips?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Is there access control with chips?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Tomsgates exclusively builds durable dog doors and cat flaps. The chips-based access systems do not achieve the same level of durability and risk letting you down quite quickly.\u00a0On top of which, chip systems are not very animal friendly. It&#8217;s a better idea to use the closing door to make clear to your dog or cat that the pet door is now closed.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" title=\"Over ons\" href=\"https:\/\/stag.tomsgates.com\/en\/a-microchip-cat-flap-or-an-electronic-dog-door-not-necessary\/\"><span class=\"w-btn-label\">Read here why chips are not necessary<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-3537\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-3537'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Will the neighbours\u2019 pets now come into my house too?\"data-newtitle=\"Will the neighbours\u2019 pets now come into my house too?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Will the neighbours\u2019 pets now come into my house too?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"card-text\">In contrast with other dog doors and cat flaps, ours are not transparent. So it is not clear to a passing animal that it&#8217;s a passageway\u00a0instead of, for instance, a grid.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" title=\"Over ons\" href=\"https:\/\/stag.tomsgates.com\/en\/a-microchip-cat-flap-or-an-electronic-dog-door-not-necessary\/\"><span class=\"w-btn-label\">Read here why strange animals do not see the flap as an entrance<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-6591\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-6591'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Can burglars enter via the flap\/door?\"data-newtitle=\"Can burglars enter via the flap\/door?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Can burglars enter via the flap\/door?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"card-text\">In the web store, a massive, 2 cm thick closing door featuring a steel lock and hinge is standard for all Tomsgates pet doors. In addition, the door is non-transparent and does not look like a typical dog door.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" title=\"Over ons\" href=\"https:\/\/stag.tomsgates.com\/en\/a-secure-dog-door-or-a-secure-cat-flap-solid-closing-doors\/\"><span class=\"w-btn-label\">Read about securing your dog flap or cat flap<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_2c2b726a height_large\" id=\"levering\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>How will the pet door be delivered?<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-3293\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-3293'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"How will the flap\/door be delivered?\"data-newtitle=\"How will the flap\/door be delivered?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >How will the flap\/door be delivered?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We deliver the package to bpost, who in some countries, for instance, in the Netherlands, collaborate with DHL and Postnl. In case the cat flap or dog door arrives in a damaged condition, or should you have any other problem or question regarding the delivery, do not hesitate to contact us. We will set it right immediately! If your pet door arrives in a damaged condition we will immediately replace it. The carrier is automatically selected in our web shop.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-hwrapper valign_middle wrap align_none\" style=\"--hwrapper-gap:2rem\"><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3 icon_atleft\" title=\"Hondenluik\" href=\"https:\/\/stag.tomsgates.com\/en\/dog-door\/\"><i class=\"fas fa-dog\"><\/i><span class=\"w-btn-label\">Dog door<\/span><\/a><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3 icon_atleft\" title=\"Kattenluik\" href=\"https:\/\/stag.tomsgates.com\/en\/cat-door\/\"><i class=\"fas fa-cat\"><\/i><span class=\"w-btn-label\">Cat flap<\/span><\/a><\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-5705\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-5705'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"I did not receive what I was expecting!\"data-newtitle=\"I did not receive what I was expecting!\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >I did not receive what I was expecting!\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In case your receive something upon delivery that does not match what you had in mind when you placed the order, please contact us immediately. We will solve the issue right away! If we cannot come to a solution that is good for you, we will of course reimburse you.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" title=\"Contact\" href=\"https:\/\/stag.tomsgates.com\/en\/contact\/\"><span class=\"w-btn-label\">Contact us<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_2c2b726a height_large\" id=\"technisch\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>Technical aspects of the dog door and cat flap<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-9382\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-9382'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Does a wooden flap\/door require special maintenance?\"data-newtitle=\"Does a wooden flap\/door require special maintenance?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Does a wooden flap\/door require special maintenance?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Every animal has grease on its fur that can stick to the cat flap, trees and bushes can spread dirt and mould, &#8230; You can remove these with soap and even disinfectant products. If necessary, you can even sand your cat flap and then treat it with wood oil or another wood protection product, especially if the protection of the wood becomes poor due to rain or sun.<\/p>\n<p>We advise you to treat it once too often rather than too little. The wood will be grateful to you and will retain its elegance for longer. And don&#8217;t hesitate to contact us if you have any questions.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" title=\"De beste materialen voor een hondenluik of kattenluik\" href=\"https:\/\/stag.tomsgates.com\/en\/cat-hlap-alternative-dog-door\/\"><span class=\"w-btn-label\">Read here about the materials of our flaps<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-1388\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-1388'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"My flap\/door is broken!\"data-newtitle=\"My flap\/door is broken!\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >My flap\/door is broken!\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our dog doors and cat flaps are durable, built to last for years. Our types of wood and rubber, however, are natural products which may show defects. Any material defects will present themselves within 2 years, which matches the warranty period. We will then carry out any repair work free of charge under the warranty. Should any problems arise later, please do contact us because we will always try to find a solution.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" title=\"Contact\" href=\"https:\/\/stag.tomsgates.com\/en\/contact\/\"><span class=\"w-btn-label\">Contact us<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-1329\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-1329'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"What are the dimensions of the flap\/door?\"data-newtitle=\"What are the dimensions of the flap\/door?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >What are the dimensions of the flap\/door?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You will find all dimensions here. Our standard pet doors and cat flaps are for doors of up to 6 cm thick but are also available up to a thickness of 15 cm. Don&#8217;t hesitate to contact us if you have any questions on this subject!\u00a0<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-hwrapper valign_middle wrap align_none\" style=\"--hwrapper-gap:2rem\"><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" target=\"_blank\" rel=\"nofollow\" title=\"Deurluiken\" href=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/07\/Petflaps-for-Doors-dimensions.pdf\"><span class=\"w-btn-label\">Petflaps for doors<\/span><\/a><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" target=\"_blank\" rel=\"nofollow\" title=\"Muurluiken\" href=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/07\/Petflaps-for-Walls-dimensions.pdf\"><span class=\"w-btn-label\">Petflaps for walls<\/span><\/a><\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-8360\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-8360'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Can I install the flap\/door myself?\"data-newtitle=\"Can I install the flap\/door myself?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Can I install the flap\/door myself?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>That is certainly possible!<\/p>\n<p>You make the opening, shove in the flap or door and screw it down with four screws. We provide several installation videos as a manual.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" target=\"_blank\" rel=\"nofollow\" title=\"Installatie\" href=\"https:\/\/stag.tomsgates.com\/en\/installation\/\"><span class=\"w-btn-label\">View the installation guide<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-2740\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-2740'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"What happens if I order the installation service?\"data-newtitle=\"What happens if I order the installation service?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >What happens if I order the installation service?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you selected this option you will be contacted to make an appointment with our installer. The installer will come to install your cat flap or dog door at the arranged time, this will take about one-and-a-half to two hours in case of a dog door or cat flap in a door and around five hours for one in a wall.<br \/>\nWe will take away any construction waste, use dust extraction and leave everything in a clean and orderly fashion.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" target=\"_blank\" rel=\"nofollow\" title=\"Installatie\" href=\"https:\/\/stag.tomsgates.com\/en\/installation\/\"><span class=\"w-btn-label\">How to order an installation<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-7844\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-7844'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Can a flap\/door also be installed in a wall?\"data-newtitle=\"Can a flap\/door also be installed in a wall?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Can a flap\/door also be installed in a wall?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Absolutely!<\/p>\n<p>We are highly experienced and have special materials for this purpose which allow us to work dust-free. This will require about five hours of work.<\/p>\n<p>We remove the construction waste as well so that everything is left in a clean and orderly condition.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" target=\"_blank\" rel=\"nofollow\" title=\"Waar jouw hondenluik of kattenluik plaatsen?\" href=\"https:\/\/stag.tomsgates.com\/en\/cat-flap-in-the-wall-in-a-upvc-door-or-your-dog-flap-in-a-glass-door-how-to-choose\/\"><span class=\"w-btn-label\">Read about installation in a wall here<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-7355\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-7355'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Can a flap\/door also be installed in glass?\"data-newtitle=\"Can a flap\/door also be installed in glass?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Can a flap\/door also be installed in glass?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We only advise this in case of tempered glass (can also be insulated tempered glass). You should take into account that there can be a lot of tension on glass (for instance, in winter when it&#8217;s freezing outside and warm inside), which means there is a substantial risk the glass could tear or break as a result of the opening of the pet door.<\/p>\n<p>Another option is to replace part of the glass with a panel in which the pet door can be installed, or installing a pet door in the wall.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-hwrapper valign_middle wrap align_none\" style=\"--hwrapper-gap:2rem\"><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3 icon_atleft\" title=\"Hondenluik\" href=\"https:\/\/stag.tomsgates.com\/en\/dog-door\/\"><i class=\"fas fa-dog\"><\/i><span class=\"w-btn-label\">Dog door<\/span><\/a><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3 icon_atleft\" title=\"Kattenluik\" href=\"https:\/\/stag.tomsgates.com\/en\/cat-door\/\"><i class=\"fas fa-cat\"><\/i><span class=\"w-btn-label\">Cat flap<\/span><\/a><\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_2c2b726a height_large\" id=\"verzenden\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>VAT, shipping costs and delivery time<\/h2>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-6988\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-6988'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"VAT\"data-newtitle=\"VAT\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >VAT\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"card-text\"><u>Are you a customer\u00a0<b>from within the EU?<\/b><\/u><\/p>\n<ol>\n<li class=\"card-text\">The prices include VAT<\/li>\n<li class=\"card-text\">Customers from outside Belgium can submit a valid VAT number which will shift the VAT to the country of purchase<\/li>\n<\/ol>\n<p class=\"card-text\"><u>are you a customer\u00a0<b>from outside the EU?<\/b>\u00a0<\/u><\/p>\n<p class=\"card-text\">All prices are exclusive of VAT<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-8970\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-8970'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Is there a VAT advantage if I have my flap\/door installed?\"data-newtitle=\"Is there a VAT advantage if I have my flap\/door installed?\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Is there a VAT advantage if I have my flap\/door installed?\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>That&#8217;s right! Under certain conditions, you can get a nice VAT rebate in Belgium, which makes installing your pet door a very interesting proposition indeed!<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" title=\"Installatie\" href=\"https:\/\/stag.tomsgates.com\/en\/installation\/\"><span class=\"w-btn-label\">Read more about the VAT benefit on placement<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-9995\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-9995'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:20px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#054d64;background-color:#ffffff; font-weight:normal;  text-align:left;\" data-textcolor=\"#054d64\"data-texthover=\"#054d64\"data-icncolor=\"#333333\"data-ihover=\"#333333\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#ffffff\"data-headerbg=\"#ffffff\"data-headerhover=\"#ffffff\"data-title=\"Shipping costs and delivery times\"data-newtitle=\"Shipping costs and delivery times\"data-icon=\"\"data-newicon=\"\"data-activeicon=\"#333333\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#054d64\"data-activebg=\"#ffffff\"data-img=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\"data-newimg=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/min-icon.svg\"><div  class=\"ult_exp_section-main ult_expright_icon\">\n\t\t\t\t\t<div class=\"ult_expheader\" >Shipping costs and delivery times\n\t\t\t\t\t <\/div>\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<br><span class=\"aio-icon-img  ult_expsection_icon \" style=\"font-size:32px;\" >\n\t<img decoding=\"async\" class=\"img-icon ult_exp_img \" alt=\"null\" src=\"https:\/\/stag.tomsgates.com\/wp-content\/uploads\/2023\/05\/plus-icon.svg\" \/>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div>\n\t\t\t\t<\/div><div class=\"ult_exp_content \" style=\"background-color:#ffffff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"card-text\">We will keep you\u00a0informed during the production and preparation of your order.<\/p>\n<p class=\"card-text\">Do not hesitate to\u00a0<a href=\"\/tomsgates?page_id=14386\">contact<\/a>\u00a0us in case you want something delivered urgently.<\/p>\n<p class=\"card-text\"><u>Standard delivery periods:<\/u><\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><table class=\"table table-bordered\">\n<tbody>\n<tr>\n<td><u>Place of Delivery<\/u><\/td>\n<td><b>Costs<br \/>\n<\/b><b><\/b><b>insured shipment<\/b><\/td>\n<td><b>Delivery Period<br \/>\n<\/b><b>Rubberwood cat flaps and dog doors for doors<br \/>\n<\/b><b><\/b><b>and Nipper (S) oak cat flaps and dog doors<\/b><\/td>\n<td><b>Delivery Period<br \/>\n<\/b><b>other web shop cat flaps and dog doors<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Belgium<\/b><\/td>\n<td><span style=\"text-align: left;\">Pet doors for doors: \u20ac18.75 + VAT<\/span><\/p>\n<p><span style=\"text-align: left;\">Pet doors for walls: \u20ac32.14 + VAT<br \/>\n<\/span><\/td>\n<td><span style=\"text-align: left;\">6 to 7 working days<\/span><\/td>\n<td><span style=\"text-align: left;\">11 to 12 working days<\/span><\/td>\n<\/tr>\n<tr>\n<td><b><br \/>\n<span style=\"text-align: left;\">EU countries, <\/span><\/b><span style=\"text-align: left;\">Switzerland<\/span><b><br \/>\n<span style=\"text-align: left;\">and the United States<\/span><br \/>\n<\/b><\/td>\n<td><span style=\"text-align: left;\">Pet doors for doors: \u20ac25.89 + VAT<\/span><\/p>\n<p><span style=\"text-align: left;\">Pet doors for walls: \u20ac41.07 + VAT<br \/>\n<\/span><\/td>\n<td><span style=\"text-align: left;\">8 to 10 working days<\/span><\/td>\n<td><span style=\"text-align: left;\">11 to 13 working days<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"text-align: left;\"><br \/>\n<b>outside the EU<\/b><br \/>\n<\/span><\/td>\n<td><span style=\"text-align: left;\">\u20ac65.00<\/span><\/td>\n<td><span style=\"text-align: left;\">10 to 15 working days<\/span><\/td>\n<td><span style=\"text-align: left;\">15 to 20 working days<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_46caaf24 via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-hwrapper valign_middle wrap align_none\" style=\"--hwrapper-gap:1rem\"><div class=\"wpb_text_column us_custom_fc1ece19\"><div class=\"wpb_wrapper\"><h2>Sill have some questions?<\/h2>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1 us_custom_8e0a61dc icon_atright\" title=\"Contact\" href=\"https:\/\/stag.tomsgates.com\/en\/contact\/\"><span class=\"w-btn-label\">Contact us<\/span><i class=\"far fa-arrow-right\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Home\/PagesFrequently asked questions Find all the answers to the most frequently asked questions about our products and services. Regardless of whether you are looking for information on placing an order, returning a pet door, or solving a problem, we have the answers you need. Still didn&#8217;t find the answer to your question? Then do not...","protected":false},"author":664,"featured_media":16195,"parent":0,"menu_order":92,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14367","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Tomsgates<\/title>\n<meta name=\"description\" content=\"Find all the answers to the most frequently asked questions about our products and services. 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